ERstat lets your ER staff report estimated wait times and service status in seconds. The information appears immediately on your hospital's public page, where patients are already looking. No IT integration, no software to install, no training required.
See what a hospital page looks like with live data: St. Mary's General Hospital, Kitchener
Or call directly: (902) 500-5622
Most Canadian ERs publish no wait time information to the public. Patients arrive with no idea how long they'll wait, whether you're at capacity, or whether a closer hospital would serve them faster. The result is overcrowded waiting rooms, patients leaving without being seen, and a community that feels left in the dark.
In 2024, nearly 300,000 Ontario ER patients left without being treated. Nationally, only 7 of 13 provinces publish any form of official ER wait data, and the quality varies widely.
600+ Canadian ERs currently have no public wait time information at all.Your staff report conditions directly. Patients see the information immediately on your hospital's ERstat page.
Phone, tablet, or a dedicated touchscreen at the nursing station. Browser-based, no app to install. One-time login.
A single tap confirms "operating normally." Or the charge nurse updates the estimated wait, patient count, and service level. About 5 seconds per update.
Your hospital's ERstat page updates immediately. Patients searching "[your hospital] ER wait time" find staff-confirmed data instead of an empty page or outdated estimates.
A public badge shows when status was last confirmed. Data older than 4 hours is marked stale. This creates gentle accountability without adding workload.
The same estimate your triage nurse tells patients verbally, dozens of times per shift. Now published to everyone considering a visit.
Full service, reduced service, temporarily closed, or diverting. Include context like "nursing staff only" or "no on-site physician, virtual coverage available."
Flag when a remote physician is covering the ER. Patients and EMS know you're staffed even when the doctor isn't physically on-site.
When your ER closes or diverts, patients are directed to the hospital you choose. Set the referral destination once and it appears automatically.
Approximate number of patients in the department. Gives the community a sense of capacity beyond the wait estimate alone.
For departments that want a permanent, always-on reporting tool, we provide a managed touchscreen tablet. It sits at the charge nurse station, always displaying your ER's current status and always ready for a quick update. No login needed after initial setup.
The charge nurse glances at the screen, sees the current status, and taps to confirm or update. Becomes part of the shift handover routine.
Software updates, connectivity monitoring, and troubleshooting are handled remotely. If the device fails, we replace it. You provide a power outlet.
Managing multiple ERs means knowing which departments are reporting, how fresh their data is, and where disruptions are happening. The admin dashboard gives you that view across your entire network.
See which ERs confirmed recently and which are overdue. Sorted worst-first so you know where to follow up.
Every status change, every confirmation, every override, across all your hospitals, in one place.
Assign charge nurses across shifts so coverage doesn't depend on one person. Role-based access for clinical staff and administrators.
Simple per-ER pricing. No setup fees, no long-term contracts, no IT resources required.
Health authorities managing 10+ ERs: volume pricing available. Contact us
ERstat does not connect to your hospital information system. It does not access patient data. It does not require a firewall change, a security review, or IT staff involvement. A charge nurse opens a browser, logs in, and starts reporting. That's the entire deployment.
This is a communication tool for the public, not a clinical system. It sits entirely outside your hospital's IT infrastructure.
ERstat publishes a Data Transparency Report Card grading every Canadian province on whether they publish ER wait time data. Seven provinces have some form of official system. The remaining provinces and territories publish nothing meaningful. The report card is updated periodically with live data from ERstat's coverage.